Warranty and Return Policy
30 Day Return
You may initiate a return for a refund or an exchange within 30 days of Purchase for new and complete products. Defective Products will only be exchanged. Exclusions do apply. Please read the Exclusion section below.
Non-refundable exclusions include select products and are noted as non-refundable in the item description. Examples are precut wire, special order items, and labor.
Products must be new, complete, and show no signs of use or attempted installation. If the product is not new, complete, or shows signs of use, Driver’s Edge Car Audio reserves the right to refuse a return, exchange, and issue a restocking fee. Examples that can lead to restocking fees or refusal of a return or exchange include but are not limited to:
- Any sign of use including scratches, physical markings, signs of attempted installation, screw holes, or similar.
- Labels, stickers, and tags from the manufacturer that have been removed or tampered with.
- The original package is damaged or missing, or missing packing.
- Missing parts or components.
- Physical damage.
- Improper packaging on return shipping.
- Different serial numbers than one initially noted on the receipt.
- Mounted or used subwoofer enclosures and speaker boxes.
- Fried, punctured, or blown speakers, subwoofers, amplifiers, and capacitors.
All products except for nonrefundable items are covered by a 1-year warranty (365 days from the date of purchase) for repair against product defects by the Manufacturer.
NO REFUNDS WILL BE ACCEPTED FOR FINANCED ORDERS
Refunds will be applied back to the method of payment of the original purchase. If you purchased it on a credit card the same credit card will be issued the refund.
Incomplete returns within 30 days of purchase
If a product is not returned with the complete contents of the box a repackaging fee will be charged. Only the parts and or pieces of the product that was returned will be shipped back.
Speaker and Subwoofer Warranty
Speakers and subwoofer that have been misused, abused, or were installed improperly are ineligible for warranty replacement. Misuse and abuse as defined but not limited to the following:
- Blown Woofers, Burnt Voice Coils
- Melted adhesives
- Damaged Coils
- Broken or Bent Frames
- Broken or Worn Terminals
- Damaged Backplates
- Disconnected wires
- Ripped Spiders
If a capacitor is returned it will only be refunded if the package has not been opened. If a capacitor has been opened it automatically voids a refund.
A capacitor will only be exchanged if it is defective. To initiate a capacitor exchange call Driver’s Edge Car Audio at 806-747-6550 Monday-Saturday 10:00 am – 6:00 pm CST and speak with a representative.
Return shipping cost
Return labels may be purchased from UPS
A diagnostic and testing fee may be added to the return to verify that the product is damaged or defective. If the product is damaged due to customer negligence a refund may be declined.
If the product is defective and is under warranty the testing fee may be waived. The testing fee will be added to a return at the sole discretion of Driver’s Edge Car Audio. The testing fee will have to be paid before the product will be returned to the customer.
Defective products will be exchanged for the same product within the return period of 30 days. If the product is discontinued, you will be eligible for a non-refundable store credit towards another product. After 30 days, the initial product is covered under the Manufacturer’s warranty only.
All Defective Sundown Audio products must be returned to Sundown Audio directly. You can get a return merchandise authorization from www.sundownaudio.com
To cancel an order, please call Driver’s Edge Car Audio at 806-747-6550 during business hours; Monday-Saturday 10:00 am – 6:00 pm CST. If your order has been processed, we will not be able to cancel it.
Orders cannot be canceled via email requests.